Shipping policy

SHIPPING POLICY — STEAMACE

Last Updated: November 2025

Thank you for shopping with SteamAce! This Shipping Policy explains how and when your order ships, estimated delivery times, and what to expect once your order is placed.

By making a purchase on steamace.com, you agree to the terms below.

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1. Processing Time

All orders are processed within 1–3 business days (Monday–Friday).

Processing time includes:

• Order verification

• Quality checks

• Packaging

• Forwarding the order to our fulfillment partners

Orders are not processed on weekends or holidays.

If we experience unusually high volume or delays from suppliers, processing may take longer. We will notify you if there is a significant delay.

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2. Shipping Time

Average delivery time within the United States:

📦 Standard Shipping (FREE): 4–12 business days

This does not include the 1–3 business day processing time above.

Shipping times may vary depending on:

• Carrier delays

• Weather events

• Peak holiday seasons

• Warehouse backlog

• Supply chain updates from our fulfillment partners

Delivery times are estimates, not guarantees.

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3. Order Tracking

Once your order has shipped, you will receive an email containing a tracking number.

Please allow up to 72 hours for tracking updates to begin displaying movement, especially during busy periods.

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4. Shipping Locations

SteamAce currently ships within the United States only.

We do not offer international shipping at this time.

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5. Incorrect Address or Delivery Issues

Customers are responsible for entering the correct shipping information.

SteamAce is not liable for delays or losses caused by:

• Incorrect or incomplete addresses

• Carrier inability to deliver

• Refused shipments

• Theft after delivery

If a package is returned to us due to address issues, we will attempt to reship it after confirming updated information.

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6. Lost, Delayed, or Stalled Packages

If tracking shows your package is delayed, in transit, or temporarily stalled:

• Please allow up to 15 business days from shipping date

• Carriers may hold packages during peak periods

• If a package is marked as “Delivered” but not received, contact the carrier first

SteamAce is not responsible for:

• Carrier delays

• Packages lost after delivery confirmation

• Missing items due to theft at the delivery location

However, we will assist you in opening a support ticket with the carrier when possible.

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7. Damaged or Defective Items

If your item arrives damaged:

• Contact us within 48 hours of delivery

• Provide photos of the box, product, and any issues

• We will work with you to resolve the problem as quickly as possible

Damage claims must be verified before replacements or refunds are issued.

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8. Splitting Orders

If a customer orders multiple items, products may ship separately depending on supplier availability. If this occurs, customers will receive multiple tracking numbers.

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9. Changes to This Policy

We reserve the right to update or modify this Shipping Policy at any time.

Changes apply immediately once posted.

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10. Contact Us

For shipping questions or concerns:

📩 steamaceofficial@gmail.com